FAQ

1. What products does Selvera Design offer?

We offer a curated range of women’s fashion and accessories, including dresses, apparel, footwear, handbags, wallets, jewelry, and other modern essentials.

2. Where do your products come from?

We work with trusted manufacturing partners and suppliers to source materials and produce our collections. Each item is reviewed to meet our quality standards before it is made available for purchase.

3. How long will it take to receive my order?

Processing typically takes 1–3 business days.
Shipping times vary depending on your location and the method selected at checkout. Estimated delivery times will be displayed during the checkout process.

4. Can I change or cancel my order after placing it?

Orders can only be adjusted or canceled before they are processed or shipped.
If you need assistance, please contact us as soon as possible with your order number.

5. Do you offer returns or exchanges?

Yes. We accept returns within our return window for unused, unworn items in their original condition.
Please refer to our Return Policy for full details.

6. How can I track my order?

Once your order has shipped, we will send you a confirmation email with a tracking number. You can use this tracking link to follow your package’s progress.

7. What if my item arrives damaged or incorrect?

If you receive a defective or incorrect item, please contact us immediately with photos and your order number. We will assist you promptly.

8. How can I contact customer support?

You can reach our team through our contact form or by email. We aim to respond as quickly as possible during business hours.